Tip Casino Cashier

If you're playing any non-poker game such as blackjack, roulette, or craps, you can tip the dealer as you play. Deciding how much to tip depends on whether or not you're winning and if the dealer is making the experience enjoyable. If you're doing well and winning money, you should throw the dealer a tip between $1-5 once in a while. For games with live dealers, you can average about 15-20% of the amount you spent on your chips during your entire session. You can either tip outright or tip by placing bets for your dealer. For games without a live dealer, such as video poker or slots, tip the cashier or slot attendant who assists you. Soon I will be taking a math test for a cage cashier job at a casino. Does anyone know what it consist of or how I can prepare myself.

Good cashier training is critical to your business running smoothly. The benefits of well-trained cashiers include more accuracy and less fraud, a balanced cash drawer at the end of the shift, shorter lines, and happier customers.

So it’s important to provide comprehensive cash register training for any employee who might use a point of sale or process payments. The cash register training tips below will help you train cashiers for better efficiency, smoother onboarding, fraud reduction, and handling angry customers effectively.

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Cashier training tips for efficiency

Well-trained cashiers not only process payments quickly and correctly, but they also provide a friendly face for your brand. The following cash register training tips help streamline the checkout process, which is good for customers and your business’s bottom line.

• Use a point of sale (POS) that’s easy to use and can be tailored to your business. Square’s secure, free POS app is designed for speed and ease of use, and runs on Apple and Android devices.
• Select a POS register that syncs flawlessly with your software to create an effortless process for your customer
• Purchase a bar code scanner if you have high product volume.
• If you use paper receipts, show your cashier how to load a new receipt roll and let them practice so they don’t fumble while ringing up a customer. Or better still, switch to a POS with digital receipts.
• When giving change, train cashiers to hand customers coins first and then bills. If you put coins on top of bills, they can slide off onto the floor.

Cash register training tips to improve onboarding

A well-thought-out cashier training helps your new cashiers operate the register with confidence, giving them the tools they need to take customers’ payments and reduce their reliance on other staff.

• Have your best cashier run your cash register training and let your new hires shadow them before they’re given the reins.
• Run your business with point-of-sale software that’s intuitive to use. (Check out the video of how Jack’s BBQ in Nashville switched to Square’s POS overnight and knocked out cashier training in 30 minutes.)
• Run your cashier training during a slow time in the day. Practice making purchases, going through the entire payment flow. Have each new hire cancel transactions to practice issuing refunds.
• Cover less frequent transaction types, like selling or redeeming gift cards and accepting personal checks, as part of your cash register training.
• Give cashiers a sheet with PLUs to take home and memorize.

Cash register training tips to reduce fraud

To protect your business, your cashier training should include money-handling best practices and tips to reduce fraud.

• Explain how much money is in the float at the start of each shift as well as the process for counting money at the beginning and end of each shift. For example, who unlocks the safe and who signs off on the money?
• Many businesses set expectations that if the cash register is more than $3 under or over what it should be, there’s an investigation. Decide your business’s tolerance for cash shortages and communicate it to your cashiers.
• Create a cash-handling policy and have your cashiers sign it.
• Teach the basics of how to spot counterfeit money in your cashier training.
• Inspect all bills larger than $20 for signs of counterfeit. (Interestingly, $20 bills are the most counterfeited denomination in the U.S.)
• Always dip chip cards. If you swipe EMV chip cards, your business could be on the hook for some kinds of fraud.
• Have a credit card processing system that checks the CVV for keyed-in payments to help guard against cloned magstripe cards.
• If your drawer is full of new bills, crinkle them a little to avoid accidentally overpaying a customer.
• It’s good practice for cashiers to say a bill’s denomination out loud when a customer hands it to them. (“Out of twenty?”) This helps avoid honest mistakes and fraud. (“Wait, I gave you a fifty!”)
• Similarly, if it’s not too busy, it’s a good idea for cashiers to count change back to customers. (“That’s ten, fifteen, sixteen dollars and ten cents.”)
• Use a POS that lets you manage employee access so more sensitive business information is password protected and only accessible to managers or certain senior employees. Square’s point of sale and retail POS system has secure employee permissions.
• Teach the rules of PCI compliance. This is especially important if cashiers accept credit card information over the phone or keep paper records. To make sure you’re compliant, use a secure system like our Card on File payments or Virtual Terminal to safely store or bill credit cards for repeat clients.

Cashier training tips for handling angry customers

Despite your staff’s best efforts, sometimes things go wrong with your POS or cash register and customers get angry. Have a clear, approved way of handling upset customers.

Take cues from Nonviolent Communication, a communication technique that focuses on active listening and empathy. During cash register training, discuss the process and role play — first with the new hire as the angry customer and the experienced cashier demonstrating how to defuse the situation. Then switch roles. Offer constructive feedback afterwards.

These tips will help your staff handle angry customers:

• Stay calm. This is a tough one, especially if someone is yelling at you. Take deep breaths and remember not to take it personally.
• Be an active listener. Angry customers have something to get off their chest, so before jumping in with solutions, hear what they have to say. Use good, open body language, including sitting or standing up straight with your arms uncrossed, and maintain good eye contact.
• Echo and get clarification. Repeat the customer’s key complaint back to them so you make sure you understand what they’re unhappy about. (“So I’m hearing you say that you bought a muffin here and when you took it home you noticed it was moldy. Is that right?”)
• Empathize. Put yourself in the customer’s shoes and let them know you understand how they feel. (“That sounds really frustrating. If I was looking forward to eating something I’d just bought and it was already bad, I’d be really annoyed, too.”)
• Apologize. Say you’re sorry, even if their complaint seems trivial. It’s a big deal to them, otherwise they wouldn’t be upset about it, and you want to keep them as a customer. (“I’m so sorry this happened to you. Let’s see what we can do to make it right.”)
• Offer a solution. The solution will depend on the severity of the problem and your business’s policies. If someone bought a product that didn’t work, you can give them a refund or offer them a similar product to replace it. In the case of the muffin, you can offer them a fresh one and throw in a free coffee. You can also ask the customer what they would like you to do to help make amends. (Know what you’re allowed to offer on your own and what you’d need manager approval for.)
• Know when to get help. If the situation escalates, get a more senior employee, such as the shift manager, to help resolve things.
• Take a breather. Once the situation has been taken care of and the customer has left, it’s a good idea to take a couple of minutes to calm down. A few minutes of down time, like a walk around the block or a quick chat with coworkers, can help you bounce back emotionally and feel ready to get back to helping customers.

Now that you’re armed with these cash register training tips, you should be able to organize a comprehensive cashier training and get your new hire quickly up to speed and ready to accept payments.

Last updated on September 24th, 2020 at 08:01 am

It is not difficult to get a job of a cashier, for two main reasons:

• There are many job openings for this position, and big retailers are always hiring, since the job fluctuation is high. Typically you won’t compete with more than one or two other people for the job (you will actually often be the only applicant, especially when we talk about interviews in small retail stores or grocery stores in particular).
• You can get this job regardless of your previous experience and education. It is actually one of the most common jobs for high school students, or for people who were not lucky enough to graduate from high school.

All you have to do to succeed is convincing your interviewers of your motivation, responsibility, and readiness for the job.

Do not worry if you have never done the same work before–you will get a training before you start working. Let’s have a look at the questions they will ask you.

Common interview questions for cashiers

• Why do you think you can be a good cashier? Say that you are responsible, do not mind routine work, and will learn the job quickly. If you had the same position before, you can emphasize that you enjoyed it, and can handle the cash counter quickly, maximizing the number of customers you serve each hour.
• If a customer accused you of bad customer service, what would you do? Say that you count with such a behavior. Say that you always try your best, and listen attentively to the feedback from the customers. At the same time, however, you would not let any negative remarks to affect you emotionally in work. You will simply get over their bad words and move to the next customer.
• Are you ready to handle angry people? The same like with the other question. You are aware that people come to the store in a variety of moods and mental condition, and some may be angry, or even rude. You take it as a part of the job, will try your best to be courteous, and that’s it.
• If a supervisor asked you to change the way your job was performed even though you knew you were doing it right, what would you do? You should respect the hierarchy. It is the duty of the supervisor the consider the quality of your work, and to tell you how to do it. They will be responsible for any negative effects, not you. Say that you would follow their orders.

• This job is repetitive. Tell me how you will find a motivation to do it well. Say that you do not mind repetitive work, that you actually enjoy it. You can even say that customers change every day, that you enjoy the small chit-chat you’ll have with them while performing your job, and won’t get bored in work. Or you can go with any other reason that helps you to maintain your motivation and focus.
• Describe a situation when you found it hard to be courteous. Perhaps you didn’t like some customer, or someone was really rude with you, or had stupid remarks. It is completely natural to find it hard to be courteous in such a situation. But you should say that you still tried your best, since it is important to maintain a good level of customer satisfaction.
• If you receive a 20 dollar bill for a $3.71 order, explain how you would add up the change. A simple question, but you should not take it lightly. Calculate the coins, and always try to use the lowest possible number of coins. This helps you to work quickly, which matters for the hiring managers.
• Tell us something about yourself. This can actually be the very first question you get. Try to focus on relevant things, such as your experience with similar jobs, or your strengths and abilities that make from you a good applicant for the position of a cashier. You can add one or two hobbies to the mix, just to show them that you have a life outside of work.
• How long do you want to have this position? While employers do not expect you to have a role of a cashier for several years, they still prefer to hire people who are serious about the job, and won’t leave in three months time. You can say that you do not have any plans to change your job once you get it, and will see what the future will bring. Alternatively you can elaborate on your answer, saying why you’d keep the job longer. Perhaps you want to have a part-time cashier job during your studies, which you plan to continue for the next three years.

• What do you consider the most difficult thing about this job? Perhaps the routine, or dealing with a heavy workload (in a rush hour), or staying courteous with angry or stupid customers. You should show the interviewers that you see the job realistically, with both good and bad things that belong to it.
• How do you imagine a typical day in work? Show them that you like to be busy in work. Do not mention many working breaks, or other things that will distract you from your job. You can even say that when there won’t be any customers to serve, you will help to stock the goods or do other stuff in the store. In reality you may go and smoke a cigarette outside, or chat with a colleague, but in an interview it’s better to show proactive approach to work.

Special Tip: Download all questions in a simple, one page long PDF, and practice your interview answers anytime later (even when offline):

Interviews differ in small and big companies

If you apply for a cashier job in a small store, they will likely ask you only a few questions about your motivation, availability, and experience.

The people talking to you won’t be professional interviewers (store owner or manager will lead an interview with you), and if you make a good impression on them, they will hire you. Use our hints to learn how to answer the common questions.

If you apply in a big store, however, you can expect to deal with some behavioral questions, and perhaps also with a personality test.

These companies run specialized HR departments, they know how to conduct interviews, and typically more people apply for the jobs with them. The competition is higher, and you will have to do well to actually get a job with them….

What to wear to a cashier interview?

Casino Cashier Job Description

The rule of a thumb you should remember is the following one: Wear the clothes you’d wear to work. I remember several times seeing students overdoing it with their interview attire, dressing to impress… But cashier is not a manger.

When they see you wearing shirt and tie, they may easily start thinking that you expect something else from the job, that you enjoy wearing fancy clothes and sending smiles left and right. Nothing wrong with it, just it’s not the right attitude to have if you want to do a good job behind the cash desk.

I suggest you to wear jeans and t-shirt, or a nice dress if it’s a hot summer day. Keep it clean and neat, but do not wear anything fancy or super expensive. Interviewers observe a lot of things while talking to you, and some things they notice without thinking about them.

Casino Cage Cashier Skills

If you look like someone who enjoys spending hundreds of dollars in expensive clothing, they won’t hire you for this job. Keep it on your mind when choosing clothes for your interview…

Ready to succeed? Not yet? Continue your interview preparation with InterviewPenguin.com, your best job interview coach since 2011:

Casino Cashier Pay

• How to overcome interview nerves – 4 steps guide on how to get rid of anxiety before your interview.
• Salary negotiation tips – Can you negotiate a better salary in your cashier interview?
• 15 most common interview questions – Where do you see yourself in five years from now? How would you describe a great boss? What motivates you? Learn how to answer questions that you can get in any job interview.